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Privacy and Refund Policies

How to contact us

The Hendersonville Lightning, a weekly print newspaper, and our website,, are published by Hendersonville Lightning LLC, 310 Claremont Drive, Flat Rock, N.C. 28731. You may reach us at 828.698.0407.

Refund Policy

The Lightning does not give refunds. Subscriptions may be transferred to a friend or donated to a school or nonprofit organization.

Personal Information collects certain personally identifiable information (such as name, email address, mailing address, etc.) submitted by users when they:

  • Order a subscription to the newspaper
  • Sign up for email headlines
  • Complete certain surveys
  • Send us an email
  • Place a classified ad
  • Comment in a forum or on stories or other content

This information is encrypted and retained in a secure database, not on a website. We use the information to provide high-quality services, send emails about offers and gauge reader interest in a variety of subjects. Users can opt out of email services that provides. We will not disclose or share personal information without your advance permission unless we believe the law compels us to do so. In order to describe our services or our audience to prospective advertising partners or others, we may generally describe the overall profile of our users in aggregate form. We may, for instance, disclose what percentage of our users is male in a certain age range.

We accept credit card payments for newspaper subscriptions and for classified ads. We do not forward users' credit card information to third-party suppliers of the goods and services that we sell. Hendersonville Lightning LLC may use the information users provide to contact the user about the account or to send information directly related to the goods or services the user has agreed to purchase.

Policy on taking down content

The offers a variety of interactive features in which users can express opinions, share ideas, or comment on news, opinion and features. We do not and cannot monitor all the comments, feedback and information that users may post on the website. We do not control and are not responsible for content submitted by users. Users agree that they must evaluate and bear all risks associated with content that they post on the site.